PRIVACY POLICY | ARZ HOME MADE FOOD

Last Updated: June 2026

ARZ Home Made Food (“we”, “us”, “our”) operates the website www.arzhomemadefood.shop (“Website”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our Website.

By using our Website, you agree to the collection and use of information as described in this policy.

1. INFORMATION WE COLLECT

When you visit our Website or place an order, we may collect the following information:

Personal Identification Information: Name, email address, phone number, billing and shipping address.
Payment Information: Payment details processed securely through our payment gateway (Razorpay or equivalent). We do not store card details on our servers.
Device & Usage Information: IP address, browser type, pages visited, time spent on the site, referring URLs — collected automatically via cookies and analytics tools.
Communication Data: Messages, queries, or feedback you send us via email, WhatsApp, or contact forms.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Process and fulfil your orders and send order confirmations.
Communicate with you regarding your orders, queries, or complaints.
Improve our website, products, and customer experience.
Send you promotional offers, new product updates, or newsletters (only if you have opted in).
Comply with legal obligations under Indian law.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. SHARING OF INFORMATION

We may share your information with trusted third parties solely to the extent necessary to operate our business:

Logistics & Shipping Partners (e.g., Shiprocket, Delhivery, DTDC) to fulfil and deliver your orders.
Payment Gateways (e.g., Razorpay) to securely process payments.
Analytics Providers (e.g., Google Analytics) to help us understand website usage.
Legal Authorities if required to comply with applicable laws, court orders, or government regulations.

4. COOKIES

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors use our site. You may choose to disable cookies through your browser settings, though this may affect some features of the website.

5. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian laws and regulations.

7. YOUR RIGHTS

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data (subject to legal obligations).
Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at support@arzhomemadefood.com.

8. CHILDREN’S PRIVACY

Our website is intended for use by parents and guardians. We do not knowingly collect personal information directly from children under the age of 18.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. CONTACT US

For any privacy-related concerns, please contact:
ARZ Home Made Food
Surathkal, Mangalore, Karnataka
📧 support@arzhomemadefood.com
📱 WhatsApp: +91 91646 50444