SHIPPING POLICY | ARZ HOME MADE FOOD

Last Updated: June 2026

ARZ Home Made Food (“we”, “us”) operates the website www.arzhomemadefood.shop . By placing an order on our Website, you agree to the shipping terms outlined below.

1. ORDER PROCESSING TIME

  • Orders are processed and dispatched within 2–3 business days of order confirmation.
  • Business days are Monday to Friday, excluding public holidays and national holidays.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation message via email or WhatsApp once your order has been dispatched.

2. SHIPPING COVERAGE

We currently ship across India through our trusted courier partners. We do not offer international shipping at this time.

3. SHIPPING CHARGES

  • Shipping charges are calculated based on the weight, dimensions, and delivery location of your order.
  • The applicable shipping charge will be displayed at checkout before payment is completed.
  • Free shipping may be available on orders above a specified minimum order value (as displayed on the website from time to time).

4. ESTIMATED DELIVERY TIME

  • Metro Cities: 3–5 business days after dispatch.
  • Non-Metro & Tier 2/3 Cities: 5–10 business days after dispatch.
  • Delivery timelines are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or public holidays.

5. SHIPMENT TRACKING

  • Once your order is dispatched, you will receive a tracking number and courier partner details via WhatsApp or email.
  • You can use this information to track your shipment directly on the courier partner’s website.

6. CHANGE OF DELIVERY ADDRESS

  • Delivery address changes can be accommodated only before the order is dispatched.
  • Contact us immediately at support@arzhomemadefood.com or WhatsApp +91 91646 50444 if you need to change your delivery address.

7. OUT-OF-STOCK ITEMS

  • We strive to maintain accurate stock levels on our Website.
  • In the rare event that an item is out of stock after your order is placed, we will notify you promptly and offer either a refund or an estimated restock timeline.

8. FAILED DELIVERY ATTEMPTS

  • Our courier partners will make up to 2–3 delivery attempts.
  • If delivery fails due to an incorrect address or unavailability of the recipient, the package may be returned to us. Re-shipping charges may apply.

9. LOST OR DAMAGED IN TRANSIT

  • If your order is lost in transit, we will raise an investigation with the courier partner and process a refund or replacement once the loss is confirmed.
  • If your order arrives damaged, please photograph the package and product immediately and contact us within 24 hours of delivery.

10. CONTACT US

For any shipping-related queries:
ARZ Home Made Food
Surathkal, Mangalore, Karnataka
📧 support@arzhomemadefood.com
📱 WhatsApp: +91 91646 50444

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