RETURN & REFUND POLICY

Last Updated: June 2026

At ARZ Home Made Food, we take great pride in the quality of every product we make. Your satisfaction and your baby’s safety are our top priorities. Please read this policy carefully before making a purchase.

RETURNS — GENERAL POLICY

As our products are consumable food items, we generally do not accept returns once a product has been opened or used. All sales are final once the product is delivered in good condition.

However, we are committed to making things right in the following situations:

WHEN A REFUND OR REPLACEMENT IS APPLICABLE

We will offer a full refund or replacement in the following cases:

  • DAMAGED PRODUCT: The product was received in a damaged or broken condition.
  • DEFECTIVE PRODUCT: The product shows signs of spoilage, unusual odour, or tampering upon arrival.
  • WRONG PRODUCT DELIVERED: You received a product different from what you ordered.
  • LOST IN TRANSIT: Your order was not delivered and confirmed lost by the courier partner.

HOW TO RAISE A COMPLAINT

  • Contact us within 24 hours of delivery via:
  • Provide your order number, a photograph or video of the damaged/wrong product, and a brief description of the issue.
  • Claims raised after 24 hours of delivery will not be eligible for refund or replacement.

ORDER CANCELLATION

  • Orders can be cancelled only before dispatch.
  • Once an order has been dispatched, it cannot be cancelled.
  • To request a cancellation, contact us immediately at support@arzhomemadefood.com or WhatsApp +91 91646 50444 with your order details.

REFUND PROCESSING

  • Once your complaint is reviewed and approved, refunds will be processed within 7–14 business days.
  • Refunds will be credited to the original payment method used at the time of purchase.
  • If the original payment method is unavailable, we will arrange a bank transfer to a verified account.
  • Shipping charges are non-refundable unless the return is due to our error.

NON-ELIGIBLE CASES

Refunds or replacements will not be issued in the following cases:

  • Product opened and partially consumed without a valid complaint.
  • Damage caused by improper storage after delivery.
  • Change of mind after delivery.
  • Complaints raised after 24 hours of delivery.

CONTACT US

For any return or refund queries:
ARZ Home Made Food
📧 support@arzhomemadefood.com
📱 WhatsApp: +91 91646 50444

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